FAQ

Gift wrapping and packaging

All purchases are carefully packed for shipping and will arrive beautifully packaged in a gift box!

Custom and personalized orders

Custom special made pieces are always welcome for request! Fabrication time depends on the availability of the stone and the extent of design work. The average turnout time is two to three weeks. A 50% non-refundable deposit is required on custom orders. Piece(s) are mailed once the final payment has cleared. All designs and renderings are copyright protected.

Care instructions

I include with each unique piece, very specific care instructions that specifically pertain to that item. Some items are virtually maintenance free and are sealed with a professional grade jeweler’s product to help protect a specific finish. Those items are listed as such.
Various types of finished metals require certain care as to not cause irreversible damages. Some stones are extremely porous and will easily be damaged with chemicals. NEVER dip or topically use ANY cleaners on the jewelry I create. I do not recommend wearing jewelry in the shower. NEVER wear in a swimming pool/ hot tub as chemicals could cause damages. NEVER wear while working out. Sweat alters one’s body chemistry which could also damage a specialized finish on metal.

Returns and exchanges

I gladly accept returns

Contact me within: 3 days of delivery
Ship items back within: 7 days of delivery

I don’t accept exchanges or cancellations

But please contact me if you have any problems with your order.

The following items can’t be returned or exchanged

Because of the nature of these items, unless they arrive damaged or defective, I can’t accept returns for:
  • Custom or personalized orders
  • Items on sale

RETURNS: I want you to be happy with your purchase, so if you are not completely satisfied with your item, please notify me within 3 days of item receipt for a return authorization. Communication is imperative! Custom and made to order items, personalized items, layaway and reserved items, wrong sizing (such as rings), and sales/ clearance items are non-refundable and non-exchangeable. The authorized return item must be received within 7 days from domestic delivery date; up to 3 weeks for international. I am not responsible for any Customs fees; buyer is responsible. If the return requirements are exceeded by even 1 day, I reserve the right to refuse the return and will send it back to you. In such a scenario, no refund(s) or exchanges will be issued.
Buyer is responsible for the return shipping expense and ensuring that the item is safely delivered to me. Insurance is highly recommended on a return item. I am not responsible for lost or damaged items while in transit. CODs will be refused.
IMPORTANT: The item must be undamaged, unworn, and in its original condition with ALL undamaged packaging upon returned receipt, with the exception of the buyer invoice copy. A charge will be incurred if any item(s) are missing, damaged or show wear; such as jewelry polishing cloth, jewelry bag, liner, and/or box, etc. I will not accept returns due to buyer negligence, wrong sizing (such as rings), damages incurred by and/or buyer’s remorse. Once the return is received, upon inspection within 7 days, you will receive a refund, minus shipping expenses and insurance (if purchased), minus a 15% restocking fee, and may be charged in addition to any missing, damaged or items that reflect wear that would have been originally packaged/ received.
Please note: Custom and made to order items, personalized items, layaway and reserved items, sales and clearance items, wrong size purchased (such as rings), are non-refundable and non-exchangeable.

Payment

 I accept payment via PayPal, any major credit card. I do not accept money orders, cashiers checks or CODs (cash on delivery.)
I will also be happy to accommodate in making a payment plan/ layaway arrangement for that special piece! The layaway terms is arranged on a per item/ individual basis. Item will be held once the first installment is received. If full item price is not paid by end of agreed upon term, any payments received will be non-refundable and item will be relisted. The item is shipped out once the last payment has cleared.
Feel free to convo me!

 

Address

1234 Drive Street
Rio Rancho, NM 87144, USA
(246) 351-3613


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